- Context
- Customers and audiologists needed a clearer way to continue hearing care between appointments.
- My responsibility
- I designed the customer app and clinical dashboard across interface, motion, and illustration.
- Main decision
- Connect both products around the same care journey while showing each user the information they needed.
- What changed
- The connected experience brought self-service support and richer patient context into one care journey.
Connecting both sides of care
The customer app became a central place for checking hearing-aid use, troubleshooting problems, and contacting an audiologist.
The customer app combines usage information, troubleshooting, and access to support.
How I worked with the team
We connected the customer and audiologist experiences around the same care journey. I designed dashboard views for onboarding patients, reviewing alerts and usage patterns, and scheduling consultations.
The dashboard helps audiologists review patient information and plan follow-up care.
Motion confirms changes without distracting from clinical information.