- Year
- 2019
- Agency
- Publicis Sapient
- Role
- UI Design, Motion Design, Illustration
- Awards
- 2 One Show Merit, 20192 BIMA Awards, 2019OMMA Awards, 2019The Drum DADI Award, 2019Digital Impact Awards, 2019
- Context and problem
- Hearing care became harder to continue between appointments because customers needed support while audiologists needed clearer patient context.
- How I helped
- I connected both sides of the care journey and designed the customer app and clinical dashboard around the information and actions each user needed.
- Impact
- Customers gained self-service support while audiologists gained a richer view of patient needs for follow-up care.
The challenge
Hearing care did not stop after an appointment. Customers needed support between visits, while audiologists needed enough context to understand usage, issues, and follow-up needs.
I focused on two connected decisions:
- Connect customers and audiologists around the same care journey.
- Keep detailed clinical information calm and clear.
1. Connecting customers and audiologists
I led the interface, motion, and illustration design for the customer app. It brought hearing-aid use, troubleshooting, and contact with an audiologist into one place.
I partnered with the wider team to connect the customer and audiologist experiences around the same care journey. My contribution was designing both sides of that connection, including dashboard views for onboarding patients, reviewing alerts and usage patterns, and scheduling consultations.
Design the information relationship first
The dashboard helps audiologists review patient information and plan follow-up care.
2. Keeping clinical information calm and clear
The dashboard contained detailed patient information, so motion needed to support comprehension rather than compete for attention. I used restrained transitions to confirm updates while keeping the clinical information stable.
Use motion to confirm, not distract
Motion confirms changes without distracting from clinical information.
What changed
- Customers gained one place for hearing-aid support and contact.
- Audiologists gained clearer context for follow-up care.
- Shared information connected the customer app and clinical dashboard.
- Restrained motion confirmed updates without disrupting detailed information.
By connecting both sides of care, customers could resolve more needs between appointments while audiologists entered follow-ups with clearer patient context.